The Lust Laws.

The fine print, but make it Brow Lust.

Our policies exist to protect our team, their time, and the quality of service we deliver to every client. We are firm on all terms without exception.

Bookings & Deposits

A 50% deposit is required on all bookings — once it's paid, your appointment is confirmed.

If you re-book in salon and don't pay on the spot, we'll send your deposit link one week out from your appointment — one text and one email (check your junk folder). It needs to be paid that same day. If it's not, your appointment time will be released and you'll need to rebook online.

Cancellations & Reschedules

Please ensure any changes to your booking are made with more than 24 hours notice — this can be done online or by contacting our team directly.

24+ hours notice — your deposit becomes salon credit.

Inside 24 hours — no cancellations, no reschedules, no service swaps, no exceptions. Your deposit is forfeited in full. This applies regardless of the reason.

No Shows

A no-show results in full forfeiture of your deposit.

More than 2 no-shows will result in being unable to rebook with our salon.

Running Late

Please allow enough time when travelling to your appointment. We run back-to-back and are unable to accommodate late arrivals — your appointment will be forfeited and your deposit will not be refunded.

Artist Availability

You are booking with Brow Lust — not a specific artist. If your booked artist is unavailable for any reason, you will be moved to another Brow Lust Artist. Every Brow Lust artist is trained in the same technique.

A change of artist is not grounds for cancellation or refund.

No Refunds

Brow Lust does not offer refunds on deposits or services — under any circumstances. This includes change of mind, late cancellations, no-shows, and artist changes. Refund requests will not be accepted.

If you have a concern about your service, please contact us in writing within 48 hours of your appointment.

Nothing in this policy limits any rights you hold under the Australian Consumer Law that cannot lawfully be excluded.

Not Happy With Your Experience?

Tell us. Reach out within 48 hours and we'll do our best to make it right.

Consultation Forms

Every new client gets sent a consultation form once their booking is confirmed — please complete it before you arrive. Be honest with us about any skin medication or active skincare you're using. These can compromise your skin barrier and increase the risk of skin lifting during waxing.

Patch Tests

First time with us? We recommend a patch test — just get in touch beforehand and we'll have it sorted before you arrive.

Visiting Us

Kids: You're welcome to bring little ones along. We just don't have the capacity to supervise them, so packing something to keep them settled really helps.

Pets: We're dog people, but one pup at a time — check with us first.

Parking: Easy. Our reserved Brow Lust spots are right outside, plus street parking nearby.

Want a quiet appointment? Add a note when booking or tell your artist on the day — we'll just get to work.

By booking an appointment with Brow Lust you confirm that you have read and agreed to the terms outlined above in full. These terms are subject to change.

Last updated: 30 June 2026